Barista Job Description

Java Grande purchases high-quality whole bean coffees and sells them along with fresh, rich-brewed, espresso beverages, a variety of pastries, sandwiches, salads and confections and coffee-related accessories. The Company's objective is to establish Java Grande as one of the most recognized and respected brand in Maryland and surrounding areas. We are looking for people with a passion for coffee, who want to experience and learn the art of making fine coffee and related gourmet items such as Espresso, Cafe Latte, Frappes, and Chai / Teas.

Team Member Mission

This job contributes to Java Grande’s success by ensuring our service and store standards are met. We do this by providing customers with prompt enthusiastic service, quality beverages and products. The Java Grande Team will create a friendly, enthusiastic and clean atmosphere.

Key Responsibilities

1. Develops enthusiastically satisfied customers all of the time.

•Welcomes and connects with every customer.

•Discover customer needs and appropriately suggests product to enhance service and meet sales goals.

•Offers customer demonstrations and samples using brewing equipment.

•Creates opportunities for customer to interact with the product.

•Responds to customer needs and says thank you to every customer.

•Demonstrates the "Just Say Yes" behavior by taking care of customer needs.

2. Provides quality beverages consistently for all customers

•Prepares Java Grande beverages to standards.

•Follows health, safety and sanitation guidelines for all products and areas.

3. Maintains quality store operations

•Follows store policy and procedures for operational flow at each station.

•Follows standards for merchandising, stocking, rotating and storing products.

•Performs cleaning tasks in accordance with the duty rosters and cleaning standards.

•Presents oneself professionally and demonstrates clear communication with customer’s and team members.

4. Contributes to store profitability

•Follows cash handling procedures and cash register policies.

•Follows inventory stocking and recording guidelines.

•Contributes to store goals for increasing sales and improving profits.

5. Takes responsibility to learn all aspects of the barista position

· Takes initiative to learn and improve position.

· Required Knowledge, Skills and Abilities:

ü Ability to direct the work of others

ü Ability to learn quickly

ü Effective oral communication skills

ü Strong interpersonal skills

ü Ability to work as part of a team

ü Ability to build relationships

ü Ability to demonstrate enthusiastic work ethic

ü Ability to deliver excellent customer service