Assistant Manager Job Description
Java Grande purchases high-quality whole bean coffees and
sells them along with fresh, rich-brewed, espresso beverages, a variety of
pastries, sandwiches, salads and confections and coffee-related
accessories. The Company's objective is
to establish Java Grande as one of the most recognized and respected brand in
Team Member
This job contributes to Java Grande’s
success by ensuring our service and store standards are met. We do this by
providing customers with prompt enthusiastic service, quality beverages and
products. The Java Grande Team will
create a friendly, enthusiastic and clean atmosphere.
Responsibilities
and essential job functions include but are not limited to the following:
·
Communicates clearly, concisely and accurately in
order to ensure effective store operations. Filters communication to the shift
team as directed by the store manager. Contributes
to positive team environment by recognizing alarms or changes in partner morale
and performance and communicating them to the store manager.
·
Demonstrates integrity, honesty, and knowledge that
promote the culture, values and mission of Java Grande. Maintains and models a
calm demeanor during periods of high volume or unusual events; continues to
keep store operating to standard and sets a positive example for the shift
team.
·
Develops positive relationships with shift team by
understanding and addressing individual motivation, needs and concerns. Engages in conversation with customers to
understand customer needs and the needs of the community in which the store is
located.
·
Maintains regular and consistent attendance and
punctuality.
·
Models a customer comes first attitude, delivers
legendary customer service, and supervises partners to ensure they are
delivering legendary customer service. Reviews
store environment and key business indicators to identify problems, concerns
and opportunities for improvement in order to provide coaching and direction to
the shift team to achieve operational goals. Communicates ideas to the store
manager for broader areas of improvement.
·
Supports store manager in implementing company
programs by working directly with shift team to execute action plans that meet
operational and organization objectives. Supports store operations by recognizing and
reinforcing individual and team accomplishments through existing organizational
tools and makes recommendations to store manager on new, creative, and
impactful methods of recognition.
·
Utilizes and provides direction to partners during
their shift on the use of operational tools to achieve operational excellence.
Acts as a coach and mentor to partners by using discretion in assessing
performance, providing feedback and coaching to improve partner performance,
and effectively recommending employment decisions to store manager.
Summary of Experience
- Progressively responsible
retail experience (2 years)
- Customer service experience
in a retail or restaurant environment (1 year)
- Experience in directing the
work of others
Required Knowledge, Skills and Abilities
- Ability to act with a
customer comes first attitude and deliver customer service that meets or
exceeds customer expectations
- Ability to use discretion
in providing direction to others
- Effective oral
communication skills
- Knowledge of the retail
environment
- Strong interpersonal skills
- Strong problem-solving
skills
- Team-building skills
- Ability to work in a
fast-paced and changing environment
- Ability to deliver
excellent customer service
- Ability to work as part of
a team
Education
- College degree in business or a closely related field
may substitute for a portion of the required experience